Core Features

ChatPanda Features — From Setup to Insight, Full Coverage

Ready out of the box, scale as you grow. Live chat, AI bot, multi-channel, analytics, knowledge base, and team collaboration — one platform for everything.

Live Chat

WebSocket bidirectional real-time messaging with instant delivery. Smart routing auto-assigns agents with queue transparency, transfers, and collaboration.

<50msAvg latency
99.9%Uptime
UnlimitedConcurrency

AI Bot

Self-hosted AI engine — your data never leaves your server. 24/7 auto-responses with seamless human handoff for unmatched queries.

60%Auto-resolved
24/7Always on
<1sResponse time

Multi-channel

One unified inbox for all channels. No more switching between apps — handle every customer inquiry from a single dashboard.

Website widget
WhatsApp
Telegram
EmailComing soon

Analytics

Real-time dashboard with conversation volume, response time, satisfaction, and more. Heatmaps for peak hours. Agent performance rankings at a glance.

LiveData updates
12+Key metrics
1-clickCSV export

Knowledge Base

RAG-powered intelligent knowledge base that auto-learns from conversation history. Supports private deployment for enterprise data security.

RAGRetrieval-augmented
AutoLearn from chats
PrivateSelf-hosted

Team Collaboration

Smart routing auto-assigns conversations based on skill tags. Support transfers, internal notes, and role-based access control for efficient teamwork.

SmartAuto-routing
FlexibleTransfer & notes
RBACRole-based access

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