Privacy Policy

ChatPanda ("we", "our", or "us") is operated by Newark Studio. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our customer support platform, website (chatpanda.net), and related services (collectively, the "Service").

By using the Service, you agree to the collection and use of information in accordance with this policy.

2.1 Account Information

When you register for an account, we collect your name, email address, company name, and password (stored in hashed form).

2.2 Usage Data

We automatically collect information about how you interact with the Service, including IP address, browser type, pages visited, feature usage, and timestamps.

2.3 Customer Conversation Data

When you use ChatPanda to communicate with your customers, we process and store the conversation data (messages, metadata, and files) on your behalf. You are the data controller for this information; we act as a data processor.

2.4 Payment Information

Payment processing is handled by third-party providers (e.g., Stripe). We do not store your full credit card number. We receive only a token and last four digits for reference.

• To provide, operate, and maintain the Service
• To process transactions and send billing-related communications
• To respond to your support inquiries and requests
• To monitor and analyze usage trends and improve the Service
• To detect, prevent, and address security issues and abuse
• To comply with legal obligations

Your data is stored in secure, encrypted databases. We use industry-standard security measures including TLS encryption in transit, AES-256 encryption at rest, and regular security audits.

For self-hosted (Enterprise) deployments, all data remains on your own infrastructure. We do not have access to self-hosted instance data.

We do not sell your personal information. We may share information with:

• Service providers: Hosting, payment processing, email delivery, and analytics providers who assist in operating the Service
• Legal requirements: When required by law, regulation, or legal process
• Business transfers: In connection with a merger, acquisition, or sale of assets

We retain your account data for as long as your account is active. Conversation data is retained according to your plan's retention policy. You may export or delete your data at any time from the dashboard. Upon account deletion, all associated data is permanently removed within 30 days.

Depending on your jurisdiction, you may have the following rights:

• Access: Request a copy of the personal data we hold about you
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to processing of your data in certain circumstances
• Restriction: Request restriction of processing

To exercise these rights, contact us at [email protected].

We use essential cookies to maintain your session and preferences (e.g., language, theme). We use analytics cookies only with your consent. You can manage cookie preferences in your browser settings.

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including Standard Contractual Clauses where required by GDPR.

The Service is not directed to individuals under 16 years of age. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date. Continued use of the Service after changes constitutes acceptance.

If you have questions about this Privacy Policy, contact us at:

Newark Studio
Email: [email protected]
Support: [email protected]